Your Snuggly Duck Nappies come with a 20 week warranty on elastics and PUL when care instructions are adhered to. These care instructions are important and will help ensure the longevity of your nappies.
Change of mind exchanges are only valid prior to shipping.
Warranty is only available if you were the original purchaser of the Snuggly Duck nappy and applies from purchase date.
Returns
If an item is defective or damaged, send us an email at admin@snugglyduck.com.au with your order number to discuss returning your item.
Once your item is received and inspected, we will reply to your email and notify you that we have received your returned item. This response will also notify you whether we can offer a refund or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
You can decide whether you want to use postage tracking however we are unable to guarantee that they are returned to Snuggly Duck without proof of tracking
Damaged or defective items will not be returned to you.
Our warranty covers:
- defective snaps;
- defective stitching;
- defective PUL;
- flaws in fabric (but not print placement).
Our warranty does not cover:
- normal wear and tear;
- change of mind;
- sale or “seconds” items;
- the natural breakdown beyond the reasonable life of the materials and components (e.g. fading, pilling and shrinkage in certain fabrics) – natural fibres will shrink after washing;
- modifications or alterations (e.g. cutting, stitching and removing parts including the care label);
- damage caused by improper use (e.g. forceful use of snaps);
- improper care and maintenance (i.e. not following our care instructions, exposing to high heat or chemicals causing delamination);
- snags; or
- improper storage;
- incorrect use and fitting of the products, leaking;
- not fitting
- where the purchase was not made directly from Snuggly Duck (i.e the product was purchased on the second-hand market or “swapped”.)
Exchanges
If you are granted an exchange, we cannot guarantee that the product you receive will be the same as the one you originally purchased, as all nappies are made by hand and considered one of a kind. Limited edition prints and certain placement may not be possible to replicate.
Refunds
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.